FAQ

Where is the nearest station in Marunouchi Area?

Please check here for details.

What are Opening Hours and Regular Holiday for each building?

Please check each facility's page as it varies depending on each building and tenant.
Click here for Marunouchi Bldg. Click here for Shin-Marunouchi Bldg. Click here Others buildings (list)

Please tell me about the parking Service.

If you purchase at a Parking Lots Service member store in Otemachi, Marunouchi, or Yurakucho, you will receive a discount on your parking Fees based on the amount spent.
Click here for Member Store Service

Please tell me about Marunouchi Point.

Marunouchi Point can be earned and used at over 600 Shops and Restaurant in Marunouchi, Otemachi, and Yurakucho.
Click here for details

Please tell me about the Mitsubishi Estate Group Card.

The Mitsubishi Estate Group Card is a credit card that allows you to receive preferential points and Service at Mitsubishi Estate Group facilities nationwide. You can earn great points at affiliated facilities in Marunouchi Area.
Click here for details

What should I do if I lose something?

Please ask the nearest staff member, or contact Information counter (Marunouchi Bldg., Shin-Marunouchi Bldg.) or the Marunouchi Call Center.
・ Information counter here
・Please contact the Marunouchi Call Center at the number below.
---
03-5218-5100
Reception hours/11:00-21:00
(20:00 on Sundays and holidays *20:00 on the last day only in case of consecutive holidays)
---

Basic Information of the Area

Is it possible to bring my pet into each store in each building?

Basically, pets are not allowed, but please ask each store or tenant for details. Please note that guide dogs, hearing dogs, and service dogs are allowed.

Can I use credit card/electronic money/code payment?

Various credit, electronic money, and code payments are available at each building in the Otemachi, Marunouchi, and Yurakucho Area.
Please check here for available payment Service.
Eligible Stores: Marunouchi Bldg., Shin-Marunouchi Bldg. Building, Marunouchi Oazo, Tokyo Building TOKIA, Marunouchi BRICK SQUARE, iiyo!!, Nijubashi SQUARE, Marunouchi Terrace, TOKYO TORCH Terrace, and other Shops and Restaurant in the Marunouchi/ Yurakucho Area.
*Some stores are not eligible.

Can I use gift certificates or gift certificates?

Please contact the store as it varies by store.

Transportation Access

Is there Parking Lots?

I prepared it.
Click here for Parking Lots information

Where is Free shuttle Bus route?

Please check here for operating routes.

Is there a bicycle parking lot?

I prepared it.
Click here for information on bicycle parking.

Customer with Young Children

Is there a place to change diapers and breastfeed?

In Marunouchi Area, there are facilities with diaper changing tables, Nursing Room, and formula sinks. We also have a diaper changing table in Accessible Restroom.
Click here for the page for those traveling with small children.

Do you have stroller rentals?

You can rent it at the Information counter in Marunouchi Bldg. and Shin-Marunouchi Bldg.. For more information, please click here or ask at Information counter (1st floor) of each building.

Can I ride Free shuttle Bus with my stroller?

You can ride. If you need assistance, please ask a flight attendant.

Accessibility

Are guide dogs, hearing dogs, and service dogs allowed?

Guide dogs, service dogs, and hearing dogs are allowed inside each building and on the building grounds.

Are there Accessible Restroom?

The facility has Accessible Restroom that accommodate wheelchairs and ostomates.

Click here for a list of Accessible Restroom

Are there toilets that accommodate ostomates?

The facility has Accessible Restroom that accommodate wheelchairs and ostomates.

Click here for a list of ostomate toilets

Do you have Wheelchair Rental?

Wheelchair Rental are available at the Information counters in Marunouchi Bldg. and Shin-Marunouchi Bldg.. For more information, please click here or ask at Information counter (1st floor) of each building.

Customer From Overseas

Is there a place where I can exchange money into Japanese yen?

This can be done at the foreign currency exchange machine on the 1st floor Marunouchi Bldg. or at Exchangers marunouchi (Shin-Tokyo Bldg.).

Is there a prayer room?

We are sorry, but there are no prayer rooms in commercial facilities in Marunouchi Area.

Is there a duty free shop?

Please check here for stores where you can use tax exemption.

Banks, ATMs, Currency Exchange, Post Offices

Is there Bank?

The main Bank in Marunouchi Area are listed below.

Otemachi
・ SMBC Nikko Securities Otemachi Branch
・ Nomura Trust Bank
·Mizuho Bank (Tokyo Central Branch, Marunouchi Chuo Branch, Marunouchi Branch)
・ Bank Banking Corporation Mitsui & Co. Building Branch

Marunouchi
・ SMBC Trust Bank Otemachi Branch
・ Mizuho Bank Yaesu Gate Branch, Mizuho Trust Bank Head Office
・ Bank (Otemachi Area, Head office sales department, Tokyo Sales Department, Marunouchi Branch)
・ Sumitomo Bank Head Office Sales Department
・Mitsubishi UFJ Bank (Shinmarunouchi Branch, Tokyo Sales Department, Tokyo Public Affairs Department, Main store, Marunouchi branch, Hibiya branch)
・ Mitsubishi UFJ Trust and Bank Head Office
・ Resona Bank Tokyo Sales Department

Is there an ATM?

We have ATMs from the following Bank.
・ Seven Bank Find an ATM
·Mizuho Bank Find an ATM
・ Bank Find an ATM
・ Bank Find an ATM
・Mitsubishi UFJ Bank Find an ATM
·Resona Bank Find an ATM

Is it possible to exchange foreign currency?

Please see below for details.
・Japan Post Group Find a store
・ Marunouchi Bldg. 1F Foreign currency exchange machine or Exchangers marunouchi (Shin-Tokyo Bldg.) We accept orders at

Is there Post Offices?

We have the following Post Offices.
・ Search for Japan Post Group stores